Confirm that you want to erase the hard drive. Be patient, as it may take some time if it has locked up. My laptop is completely frozen on the restart screen and won't respond to anything. If the operating system's answer to the rebooting will not work, find and hold down the power button of the laptop. Contact information for the manufacturer of your computer can be found here: If you bought retail Windows 7: If you have install disks - insert them, restart and boot from them to start the reinstall process. What is the exact name for the Dell Community Forum on Facebook? You are going to either have to wait out the battery draining completely to get it to shut down make sure it isn't plugged in , or use the following. It could have a virus, or malware.
Click the Restart Now option under advanced startup. To backup the files, open your control panel and access the folders that you want to save. Although the partition is designed to restore your computer to a functioning condition after a virus infection, you can also use it to wipe the Dell clean of any personal files before you sell it or pass it on to another user. Select one from a time when you know your computer was working optimally. Your computer will have a separate partition for the system recovery information, which you can use to scrap off your faulted operating system and restore it to its factory settings.
Google Drive and Dropbox are two popular programs offering cloud solutions with free account options. These are your optional restore points. If you do not see the Advanced Boot Options menu, restart the computer, and then repeat this step until you see the menu on the screen. But you most probably lose warranty for doing that. I can't remember how to Shutdown and Restart my Dell Inspiron Notebook with Windows 8 and Touchscreen. Once the restore operation is completed, click on Finish to restart your computer.
Tap it until the message Entering Setup appears. Unplug from the wall and remove the battery. Let me know if you need further assistance. Push Button Wipe One alternative route exists for wiping the computer clean. My old desktop is one of the tiles and I just click on it to get to everything I use.
There are different ways for you to do this, depending on your computer's conditions. The wikiHow Tech Team also followed the article's instructions and validated that they work. Anything you installed after buying it must be reinstalled. Determine what operating system it uses. Older Operating Systems These instructions are specific to Windows 10.
The computer will now restore to its default factory settings. All files and data will be lost when the laptop is reset. Press the Down arrow to select the Repair Your Computer option on the Advanced Boot Options menu, and then press Enter. Since I can't open Windows Live Mail at the moment, I'm not sure how to see your replies, but maybe I'll figure that part out. We highly recommend backing up any personal files before moving forward with the reset. Most Dells allow you to shut down using the power switch. And a few other things.
It will begin the process of resetting to the original format. . You can do this using both the Settings menu in Windows 10 and the advanced startup menu in Windows 7. Thanks for any help you can provide. And save all your Data before you do it, as a reinstall wipes everything from your Hard Drive. A screen will trigger with a series of steps to accept.
Then click the Dell Factory Image Restore option. If they agree to send you one they may charge a small fee. Dell provides detailed instructions for restoring on a machine that is not loading correctly. Mick Murphy - Microsoft Partner. See if a Manual came with the computer, or go to the Manufacturer's website, email or phone them for info on how to do a Recovery. Anyone know what might be wrong? The laptop was working as a portable hotspot, though.