If you purchased it online from the Microsoft Store then log-in to the store with the account you used to purchase, and you should be able to re-download it, and also retrieve the Product Key. Digital Copies of office come with a piece of paper with the key on it. A minimal charge may apply. Its not a Dell problem but a Microsoft problem. It's your responsibility to keep safe all the expensive software you have purchased. Setting up a Microsoft Account after the fact should not be expected to have the product key show in the account. For example, select Microsoft Word 2010.
If you trash that, there is no way to get the key back and you have to buy a new one. Today, most people use a web based email and many web based email providers set their system to never actually delete email, it just goes into a trash folder. What Product key are you trying to use?. Please try to convince that person to check their email for the key. The person who gave Office to you would have received the product key in email from Microsoft, but since she did not set up a Microsoft Account, the email would have been sent to the email address she provided. At the beginning of the installation the activation key was recognized by the installation program.
If you do have your key and its correct but Office is not accepting it, you have to contact Microsoft. Again Dell does not have any access to the keys or anything like that. From where are you trying to download? Otherwise try this location instead: Microsoft Office 2010 Download Locations A. When I started an individual program, i. If it's the one on the computer then that's for windows not Office. You can direct answer me at Thanks in advance for any help.
When you speak with them, emphasize the fact that you have the Product Key Card in hand, and that it was installed once on your computer, and when you had to do a system recovery on the computer all your programs were erased, so you need a new product key to install your purchased Office on the same computer. Yeah, find your code that was sent with computer. I talked to support for hours, and because I didn't try to launch in the first 30 days of having the computer, supervisor A. The activation key was recognized by Microsoft before the download started. . .
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