Additional information and troubleshooting Expand a section below to find product key information for other versions, troubleshooting help, and other useful information. Checked and restarted Office Software Protection Platform Service as advised in some forums and all Ok so far. I was able to log in as one of the previous users who had already logged in before and open any Microsoft Office application, even after applying all Microsoft Updates after reinstalling. It was installed from Dell when we purchased them. For example, the product key may have been mistyped or a product key for a different product might have been used. For example, start Microsoft Office Word or Microsoft Office Excel. You should repair the Office program by using Control Panel.
Now restart the computer and open any Office program. After that, install the new product key where Y's represent the new product key cscript ospp. On further investigation it looks like Firefox is asking windows explorer to open the file with the specified program. By typing following command in cmd- cd. Rebooted and Software Protection Service is now in running state. Note that this product key won't match the product key shown in My Office Account.
Now click on Microsoft Office and click on the Change button. I have attempted the repair as well as uninstalled-reinstalled the product and I still get the error message. Most Microsoft products use a 25-character product key. If you need any assistance while following the steps, you can contact our 24×7 Technical Support. A repair attempt failed or was canceled by the user. April 5, 2018 David Vielmetter. Make sure to download the version that corresponds to what you have installed.
It seems that it's just effecting users that already had a profile on the computer at the time of the product key update. There are several reasons why you might get an error after entering a product key. Windows 10 does not display a Compatibility tab on shortcuts to or executable files themselves which are signed by Microsoft and known to be compatible with that operating system. Re-enter the product key Retail versions of the Office 2010 suite are self-repairing. To learn more, see our. Once Office was reinstalled, I opened one of the applications, used my new key, and after that, I've had no issues.
Any ideas… Hi, I am using the 64-bit version mentioned below but I am unsure at what point I am supposed to type that in? Letters and numbers may look the same. I have a client with a small business network on a domain of around 10 computers, and Microsoft Office Professional Plus 2010 has been installed on them for a couple months and working fine. Anyone seen this and what the cause is? Note Remove any trial versions of Office that were preinstalled by the computer manufacturer. You may want to stop the Windows Time Service while you do this, to ensure that the date does not revert on its own. At this point, if it activated successfully, you can change the time back to the current date and time. I've tried running cscript ospp. My Office product came installed on my computer.
Opened Office, all is working again, odd. Hopefully there's a better way to handle this for larger organizations. If however the problem still persists you can contact our 24×7 Support team for any help. Thank you in advance for your help. Now reopen office 2010 program, you will not get any error. The application will now shut down. If you believe the product key has been lost, stolen, or misplaced and you simply would like to purchase a newer version of Office, you can go to to see your purchase options.
After doing this, I couldn't open a Microsoft Office product from any user account, including administrators and users who are logging into that computer and creating a new profile from the default profile. Unfortunately, none of them have worked so far. You can get to system restore by click on Start and typing in system restore. Where do I go from here? Check by opening an Office program that the license is activated do File, Help and look on the right-hand side. Thanks for contributing an answer to Server Fault! However, you can from Amazon at very low cost, using an original product support the developers and keep you safe from the which comes along with pirated programs. Not when connected to Wifi.
Tip: You may have one certificate of authenticity for Windows and another for Office. For example if I download an excel file from a website and opens it from the browser download page I get this error. Notes asks me if I want to open this file, I accept, the file opens and I get the above mentioned error. I can do an office repair, put in the magic number and it activates and all is good. Did you mistype the product key? So after you change the time on your computer, you can enter the product key by going to Control Panel — Programs and Features. The message suggests you Repair Office, which does not seem to work. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office programs.
. I think the problem is getting Office Protection Platform service to run. Everything works fine, until I try to open an office document from Lotus Notes. I use the Office version for my at-home clients as a supplement to the other financial information software programs I use for them. Afterwords, I could launch Microsoft Office applications with no problem. The fixes below should work with any version of Office you have installed.
I've uninstalled, reinstalled, repaired, reentered the product key. For whatever reason, I have Office14 in both Program Files and in Program Files x86. The only way to remove the compatibility mode assignment is via the compatibility tab which has been removed in windows 10 for may executables or the registry as shown above. Is your product key still not working? In my case I get this error when I open an excel file from some other application. There are more and more financial professionals like me who are becoming frustrated with these shenanigans and are tired of throwing money at the problem. I scanned for the above security updates, they were not installed. You should repair the Office program by using Control Panel.