It's possible that my request was flagged for extra attention for this it's also possible my refund counts as abuse and may limit my ability to request refunds in the future. Some game companies are known for buggy games. A Redditor named Corrupt3dz posted a thread to let others know they managed to get a refund after eight hours of supposed playing. Users are entitled to an unconditional refund within 14 days providing they have not played more than 2 hours' worth. It's a big gamble to buy then on Steam in my opinion.
Because it has attracted low-quality or spam answers that had to be removed, posting an answer now requires 10 on this site the. I believe the hours played number is correct. Browse other questions tagged or. Well, the latest games will have high price, yet those that are released last year can be cheaper. Cite that and if they dont give you a refund threaten them with the small claims court. I've only requested a refund for one game ever, and that was No Man's Sky which I mistakenly went out on a whim and preordered.
While this behavior may make sense for online multiplayer games, it certainly does not for single-player games, leading to gross overestimation of actual play time. How To Refund Steam Games 2016. Not to rely on the fundamental goodness of people and hope they don't abuse it. The monitor that showed up with not just a single dead pixel, but a whole dead zone? The headphones I received with a broken left ear? The hours on steam is only logged if you are playing while connected to the steam network. Can I contest this decision? Picturetuts is a tutorial channel dedicated to providing viewers with thousands of clear and concise videos covering many subjects, feel free to use the search bar on the channel to find the answer to any problem you may be experiencing! How do I request a refund? Later, we look up how to get the game to actually work and start playing. There is also condition to refund in within 14 days after it is purchased.
I just was more curious at what point do they start denying refunds and if anyone had hit that point yet. At the top of the support page is a list of games you have recently played, which you can click on to see options for addressing problems. Might be why I got a refund even after 2. This was even before the performance patch. This process can take up to 10 days — wait time for international payment methods may vary. I have refunded a total of 3 games in the last 2 months, which is a lot I suppose, yes. Then there are the enormous problems this raises for developers whose games last under two hours.
Purchases made significantly outside of the 14 day refund window are not eligible for a refund request. Personally I've only gotten denied for missing the 3 week window. Going by what is written on the description page is like taking a product off the shelf and reading the packaging - it's for marketing purposes only. Other Things to Know Related to Refund a Game on Steam After 14 Days Other Things to Know Related to Refund a Game on Steam There are still other things to know about services of refund. So if this doesn't qualify for a non-automatic refund, what in the world does? I'm not too sure about letting people keep their trading cards though, I can see people abusing this for the cards even though they'll only get like 20p. I must say I have to agree with this, and not only for the short games mentioned. Even if you fall outside of the refund rules we've described, you can submit a request and we'll take a look at it.
The refund services make people love to go to Steam whenever they need to find games. People buying games in a local shop get it refundend much more easily than with steam purchases is my conclusion. And goodness knows how this will work with games set to offline mode. These can happen since it may have bugs and crashes. Even if the game has been released, you may refund by following the same conditions as the previous categories.
That's a pretty good idea! What determines whether or not Steam keeps tracking my play-time accurately? Please review your recent purchase history; you may have used the funds to make another purchase! I have beat the game, and logged probably 10-20 hours playing it. Seems a bit unfair when the 2 hours were spent attempting to get the game to stop stuttering and crashing. Valve just enabled effectively the same thing, and it is up to Valve to fix it. Would trying again and using a different reason make me more likely to get the refund? For example, with Oblivion, I launched it with the Oblivion Script Extender and I have almost no hours logged. Have you had similar problems with other games? Seems a bit unfair when the 2 hours were spent attempting to get the game to stop stuttering and crashing. See, in general this is an excellent move.
To request a refund on steam; you must have played the game for less than 2 hours and within a 14 day time span of purchasing the game. Originally posted by :Nope the rule is two hours. Unlikely to get the refund man sorry. Developers who might like to offer refunds that Valve would deny also don't currently have any options that would result in the game being removed from the player's library. You will receive the refund in Steam Wallet funds or through the same payment method you used to make the purchase. I tried to refund an older purchase of mine, but it looks like I can't.
If I refund a game, will my playtime and achievements be removed from my Steam Community Profile? Is there anything I can do to get a refund? If your game is modded in some way and launched via a third party exe, it will not be counted. First, it can be because you buy the wrong games. Then, there are also some considerations to make. That said, Steam reviews could definitely benefit from having more clear and prominent indicators of whether an author actually owns the game at hand or not. Thanks for the write up, very informative and didn't realise the system was so sensible.